Terms & Conditions

1. All bookings are subject to our terms and conditions.
   
   
2. All non account customers must make payment on the day of the collection.
   
   
3. Telephone estimates cannot be guaranteed until an employee of the junk buster views the junk on-site.
   
   
4. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
   
   
5. On receipt of your waste, The Junk Buster reserves the right to charge for the amount of waste received.
   
   
6. Any late payments may incur the extra costs made to recover payment. The Junk Buster reserves the right to charge interest on balances owed, at a rate of 1.5% per month.
   
   
7. Our team do not normally carry change. We will however do our best to make sure we can accommodate you if you have no change!
   
   
8. If any of our teams spot or suspect Asbestos they are required to leave the site immediately in line with HSE guidelines. Needles and any other hazardous / toxic substances can also result in immediate vacation of a site or premises.
   
   
9. The Junk Buster staff reserve the right to work safely and will stop work should they feel any conditions may endanger the public, our customers or our staff.
   
   
10. Although very rare, we occasionally find that items are too large or heavy to be removed by our 2 man team. In this case, unfortunately we would have to leave the item.